Policies & FAQs

Transparency and fairness for every guest, every stay.

Check-in

From 14:00

Check-out

By 12:00 noon

Cancellation

Free up to 48 hrs

Smoking

Designated areas only

At Abrish Serviced Hotel & Apartment, we believe in transparency and fairness. As a trusted choice for Uganda accommodation, we have established the following policies to ensure a smooth and enjoyable stay for all guests.

Rates & payment
  • All rates are quoted per apartment, per night and are subject to availability.
  • Rates are subject to change without prior notice during peak periods or special events.
  • Full or partial prepayment may be required to guarantee the reservation.
  • Complimentary breakfast is provided on the first night only; additional breakfasts are chargeable.
Check-in & check-out
  • Check-in is from 14:00 hrs and check-out is by 12:00 noon.
  • Early check-in or late check-out is subject to availability and may attract extra charges.
  • A valid government-issued ID or passport is required at check-in.
  • Please inform us of your expected arrival time in advance — use the special requests box when booking, or contact us
Cancellations & no-shows
  • Free cancellation up to 48 hours before arrival.
  • Cancellations made within 48 hours of arrival, or no-shows, will be charged one night's stay.
Occupancy, damages & smoking
  • The maximum number of occupants per apartment must not be exceeded. Extra persons may attract additional charges.
  • The hotel reserves the right to charge for any damages or missing items during the stay.
  • Smoking is not permitted inside the apartments. Designated smoking areas are available.
Special requests

All special requests are subject to availability, and additional charges may apply.

7 Nights & Above

Long-stay & serviced apartment terms

Guests staying for 7 nights or more qualify as long-stay guests and are accommodated under serviced apartment terms.

  • Housekeeping is provided twice per week. Daily housekeeping is available on request at an additional charge.
  • Bed linen and towels are changed twice weekly. Extra changes are available at an additional cost.
  • Complimentary breakfast applies only on the first night of the stay unless otherwise agreed in writing.
  • Laundry services are available at an additional charge as per the hotel laundry price list.
  • Utility usage (water, electricity and Wi-Fi) is included under normal residential use. Excessive or commercial usage may attract additional charges.
  • Long-stay reservations require a minimum advance payment as agreed with management. Monthly stays may require a security deposit, refundable on checkout subject to inspection.
  • Early termination of a long-stay booking requires at least 7 days' written notice. Failure to do so may result in forfeiture of part or all of the deposit.
  • Guests are expected to keep the apartment clean and orderly throughout the stay.
  • Personal modifications, subletting, or hosting unregistered guests is strictly prohibited without written approval from management.
FAQs

Frequently asked questions

Is parking available?

Yes — free, safe private basement parking is available on site and no reservation is needed.

Is Wi-Fi included?

Wi-Fi is available in all areas of the property and is free of charge.

Do you offer an airport shuttle?

Yes. An airport shuttle to and from Entebbe International Airport (approximately 42 km, 45–60 minutes) is available at an additional charge. Car rental and shuttle services can also be arranged.

Is breakfast included?

Complimentary breakfast is provided on the first night only; additional breakfasts are chargeable. Bed-only and bed & breakfast prices are listed with our rates

Do you have rates for corporates, NGOs and embassies?

Yes. We offer special rates for embassy personnel, NGOs and corporate travellers, with a dedicated account manager for corporate contracts and long-stay arrangements.

Which languages do your staff speak?

Our team speaks English and Swahili.